Terms and Conditions

How to Return

We understand that sometimes you may change your mind about your purchase or you may not be satisfied with the product. To be eligible for a general return, your item must be in the same condition as when you received it. The item must be unworn, undamaged, and remain in its original packaging. Refund requests communicated within 48 hours of the carrier's delivery date will be considered.

Below is what we consider to be eligible for a return:

• Issue(s) are communicated within 48 hours of delivery.
• The product is unworn or unused, undamaged, and has remained in its original condition and packaging.

Steps to begin the refund process if a refund is warranted:

1. A video or picture of the item in its original condition (send it to 212hairco@gmail.com).

2. A return shipping address will be provided. Return shipping fees are paid by the customer.

3. The customer must return the item within 24 hours once a refund is confirmed. A tracking confirmation must be provided. If a confirmation isn’t received within 24 hours the refund can be void.

4. Once the package is received, we will inspect the package to confirm it meets all product return and exchange requirements. Please allow up to 24 hours for this process.

Non-returnable items
Unfortunately we cannot accept returns on; Earrings due to health and safety reasons. Sale or clearance items.