Terms and Conditions
These terms and conditions govern your use of 212HairCo’s website and the purchase of products from us. By accessing our website or making a purchase, you agree to abide by these terms and conditions.
Product Information
We make every effort to ensure that the information provided on our website is accurate and up-to-date. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or other content on our website.
Pricing and Payment
All prices listed on our website are in dollars and are subject to change without notice. We accept payment by credit card, debit card, or other payment methods accepted on our website. By providing payment information, you represent and warrant that you have the legal right to use the payment method provided.
Order Processing and Shipping
We aim to ship orders within 2-5 working days of receiving payment. Any orders received Friday will be shipped on Monday or Tuesday. Shipping costs and delivery times may vary depending on your location and the shipping method selected. We are not responsible for any delays or errors caused by the shipping carrier.
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at 212hairco@gmail.com
Return and Refund Policy
How to Return
We understand that sometimes you may change your mind about your purchase or you may not be satisfied with the product. To be eligible for a general return, your item must be in the same condition as when you received it. The item must be unworn, undamaged, and remain in its original packaging. Refund requests communicated within 48 hours of the carrier's delivery date will be considered.
Below is what we consider to be eligible for a return:
- Issue(s) are communicated within 48 hours of delivery.
- The product is unworn or unused, undamaged, and has remained in its original condition and packaging.
Steps to begin the refund process if a refund is warranted:
1. A video or picture of the item in its original condition (send it to 212hairco@gmail.com).
2. A return shipping address will be provided. Return shipping fees are paid by the customer.
3. The customer must return the item within 24 hours once a refund is confirmed. A tracking confirmation must be provided. If a confirmation isn’t received within 24 hours the refund can be void.
4. Once the package is received, we will inspect the package to confirm it meets all product return and exchange requirements. Please allow up to 24 hours for this process.
Non-returnable items
Unfortunately we cannot accept returns on; Earrings due to health and safety reasons. Sale or clearance items.
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